Return Policy
At FurnitureFinders, we prioritize transparency, quality, and customer satisfaction. Our unique marketplace facilitates direct negotiations between buyers and sellers, with all issues typically resolved between them. In the event that issues cannot be resolved amicably, please contact FurnitureFinders, and we will assist in resolving them.
Returns
Return policy varies by sellers. We recommend selecting a seller nearest to you and scheduling a showroom appointment to view the furniture in person.
Defective Items
If an item is found to be defective upon delivery, please contact your seller immediately for replacement.
Customization and Installation
Custom Orders: Items customized according to buyer specifications generally cannot be returned or exchanged. However, please confirm with your sellers before making any commitments.
Condition Disclosure
Detailed descriptions and photos are provided to ensure transparency about the item's condition. Buyers are encouraged to ask questions and request additional information before finalizing a purchase. We recommend selecting a seller nearest to you and scheduling a showroom appointment to view the furniture in person.
Final Sale Items
Items marked as clearance or final sale usually cannot be returned or exchanged. Please work closely with your sellers during the negotiation process.
Transaction Process
Consultation and Negotiation: Buyers and sellers are encouraged to thoroughly discuss the condition, customization options, and installation requirements during the negotiation process. Binding Agreement: Once a sale agreement is reached and confirmed, it is considered final and binding.
Customer Support
Transparency and Satisfaction: FurnitureFinders is committed to providing exceptional customer service. We encourage open communication between buyers and sellers to ensure all transactions are satisfactory.
Support for Issues: Our customer support team is available to assist with any disputes, ensuring a fair resolution process.