Frequently Asked Questions
We have compiled a list of frequently asked questions to help our users get quick answers. If you have additional questions that are not addressed on our website, please reach out to our customer support team.
General Information
FurnitureFinders is an online platform connecting buyers and sellers of high-quality, used office furniture. We monitor transactions to ensure a seamless experience for both parties.
We sell a variety of new and used office furniture including desks, chairs, filing cabinets, cubicles, conference tables, and more.
Once you select a product, you'll receive the dealer's contact information. All our dealers are vetted and can provide details on the furniture's condition, cleanliness, and warranty.
Absolutely! Once you receive the dealer's contact information, you can schedule a showroom appointment with that specific dealer.
Our dealers list new inventory daily. Visit frequently and subscribe to our newsletter to stay updated on the latest arrivals.
Yes, all furniture items are cleaned and sanitized before being sold.
If you have 3 or more matching items of used office furniture, you can list them on our marketplace. Please submit your request on our Sell Used Office Furniture page. Once we review your inventory, we'll get back to you with available options.
You can reach our customer service team via phone, email, or live chat on our website.
Once you select a product, you will receive the dealer's contact information. You can then contact them to reserve the item.
We carry a variety of brands, including Herman Miller, Steelcase, Knoll, and many others.
Yes, we offer financing options. For more details, visit our financing page to get an instant quote from our partners.
You can subscribe to our newsletter by entering your email address on our website’s subscription form.
Additional Support
Many of our sellers offer professional installation services. Be sure to inquire about this option when making your purchase.
We offer limited customization services, such as reupholstery and refinishing. Contact us for more details.
Warranty availability varies by seller. Some items may come with a limited warranty. Discuss warranty options during the negotiation process.
For more information or specific inquiries, please browse through our website or contact our customer service team. We are committed to providing the best possible service and support to our customers.
Yes, we offer space planning services to optimize your office layout. Fill out this contact form to get started.
Most of our dealers maintain showroom hours or offer on-site visits. Once you register and contact the dealer, you'll receive their hours and contact information to arrange a visit.
Furniture Buying Process
Browse our listings and find a product you're interested in. Select 'contact the dealer' and you'll be prompted to register. After registration, you'll receive the seller’s information to complete the purchase directly with them.
This varies by dealer, but most accept multiple payment methods such as credit cards, PayPal, and bank transfers.
Returns and Replacements
This policy varies by dealer. We recommend selecting a dealer nearest to you and scheduling a showroom appointment to view the furniture in person.
Shipping and Delivery
We primarily use common carrier shipping due to the bulky nature of office furniture. This ensures your items are handled with care and delivered efficiently.
This will vary by dealer. We encourage you to shop with the dealer closest to you to minimize shipping costs and reduce the risk of potential damage.
Dealers offer delivery services within 100 miles. For products outside this range, please discuss specific delivery options directly with the dealer.
Absolutely. You can schedule a pickup of your furniture directly from the dealer you select.
The advantage of used furniture is its availability. You can coordinate with the dealer for pickup or delivery. For new furniture, lead times vary and should be discussed directly with the dealer.
Yes, once your order is shipped, you will receive tracking information to monitor your shipment's progress.
Currently, our dealers primarily serve the 48 Continental States of America and Canada. They may also handle international projects on a case-by-case basis.
Sustainability and Circular Economy
By facilitating the sale of used office furniture, FurnitureFinders promotes the reuse and recycling of office resources, reducing waste and supporting the circular economy.
The circular economy aims to minimize waste and make the most of resources. FurnitureFinders supports this by providing a marketplace for used office furniture, extending the life of office equipment, and reducing the need for new production.
Purchasing used furniture from FurnitureFinders promotes sustainability compared to buying new. We encourage you to support local used office furniture dealers. Many of our sellers also prioritize eco-friendly practices and materials.
Customer Support
Thank you for choosing FurnitureFinders for your office furniture needs. For any questions or concerns regarding to our website and services, please contact our customer service team.
We are committed to providing excellent service and ensuring your satisfaction with every purchase.